FAQ's
How can I make an appointment and what are your office hours?
Please call 775-323-7500. Appointments are available between 9:00AM and 4:30PM
Monday through Friday.
Do I need to check in earlier than my scheduled appointment time?
You have been asked to check in 30 minutes prior to your scheduled appointment time. You can access your pre-appointment paperwork under the forms tab. If this paperwork is completed in full, you may check in 15 minutes prior to your appointment with this paperwork in hand.
What information should I bring to my appointment?
- Medical insurance card(s)
- Drivers License or government identification
- List of current medications (name, dosage, and amount taken daily)
- Patient Forms (available on our website/filled out completely)
- Any radiology films that you may have, to be reviewed at your appointment.
- If your insurance requires a referral or prior authorization and your PCP has requested one and you are in receipt of this authorization, please bring it with you to our office.
- Co-payment
What should I expect during my first visit?
During your initial visit, the doctor will do an examination, explain specific tests or procedures that he/she may feel you need, help you to understand the results of these procedures and discuss the risks. He/she will give you time to ask questions about your condition and may ask you some questions regarding the same.
What insurances do you take?
We do accept most insurances. However, it would be in your best interest to call your insurance company to be certain that Western Surgical Group physicians are in network providers for your specific plan.
How can I get a prescription refilled?
If you are in need of a refill on an existing prescription, please call your pharmacy 24 hours in advance. This gives our office staff time to fill your request. Please note that refills for NARCOTIC MEDICATIONS will not be given after hours or on weekends, so please make arrangements accordingly. For other questions regarding prescriptions, please call (775) 323-7500 during regular business hours.
What is your policy regarding disability paperwork?
We will provide you with a disability statement from our office, specifying the date and time of your procedure, as well as the anticipated time off from work that you will need. Until such time that the patients procedure is performed, we will not fill out your FMLA/disability paperwork. This paperwork will be filled out for you, as a courtesy, at no charge, one time. Any additional FMLA/disability paperwork that may need to be filled out , will incur a charge of $20.00 each.
Who should I contact in case of emergency?
In case of emergency, please call 911
Is there a co-pay for my office visits?
Each Insurance varies, but in most cases there is a co-pay or co-insurance amount that is your responsiblity. This is due at the time of service.